Best Practices: Lessons Learned from Cleveland's Best Business Leaders February 28, 2008 Wolstein Center at Cleveland State University click for map Featured Speakers Include: ...and other business leaders   What tips can I learn from some of Cleveland’s leading entrepreneurs? How do I integrate an acquisition successfully into my company? What does it take to really build a winning culture among my employees? Those are some of the questions asked – and answered – during a day-long entrepreneur event called, “Best Practices.” Targeted for business owners and decision makers, the event features some of Cleveland’s best known experts on topics ranging from driving revenue to boosting customer satisfaction. Featured speakers include keynoter David Grizzle, Senior VP of Continental Airlines, Susan Goldberg, editor of Plain Dealer, and Len Komoroski, president of Cleveland Cavaliers. The “Best Practices” is put together by Entrepreneur’s Organization (www. eonetwork.org), the world’s premier organization for business owners. EO is an international organization of 6000 individuals. Membership is restricted to those who own their own businesses and generate at least $1 million in sales. The “Best Practices” event is a celebration of the Cleveland chapter’s 10th anniversary, and scheduled to coincide with National Entrepreneur Week. Registration for the event is $150.00 per person, $125.00 per person for COSE members. Net proceeds from the event will be donated to one of the area’s established 501(c ) 3 nonprofit organizations that supports Cleveland's business community. Register today, at www.ggcomm.com/LessonsLearned/, by clicking the Register button to the right, or by calling EO Chapter Administrator Lisa Heckman, 216-952-1515. AGENDA Best Practices: Lessons Learned from Cleveland's Best Business Leaders 7:30 – 8:30 Continental Breakfast   8:30 – 8:45 Welcome   8:45 – 9:45 Panel: My Greatest Business Triumphs and Most Painful Lessons Dan Moore, President, Dan T. Moore Company Tim Mueller, CEO, Phylogy CEO and noted local entrepreneur (VantageOne) Moderator: Chris Thompson, Fund for Our Economic Future   10:00 – 11:00 Susan Goldberg, Editor, Cleveland Plain Dealer: From Gluepot to Gigabyte: Managing 25 Years of Change in the Newspaper Business 11:15 – 12:15 Panel 1 Session (attendees choose one of two panels) Behind the Numbers: Making Acquisitions Actually Work J. Christopher Mizer, President/CEO, Lake Erie Capital Bill Welsh, President, William E. Welsh & Assoc. Randy Markey, Managing Partner, Capital Acceleration Partners Leveraging Technology for Competitive Advantage Joseph McCartin, CIO, National City Gene Roberts, President, CBIZ Network Technologies Moderator: Mike Berlin, Managing Member, Briteskies 12:15 – 1:30 Keynote/Lunch: David Grizzle, Senior Vice President of Customer Experience, Continental Airlines “Obsessed with the Customer Experience”   1:45 – 2:45 Panel 2 Session Driving Demand For Breakthrough Sales Jim Ryerson, President, Sales Octane Kris Snyder, President, Vox Mobile Moderator: Keith Strauss, Owner, Sales Concepts, Inc. Internet Law: Legal Issues Affecting Internet Business Transactions Lou Licata, President, Licata & Toerek, LPA; COSE Chairman, 2005-2007   3:00 – 4:00 Len Komoroski, President of Cavaliers: Lessons Learned on Building a Winning Employee Culture   4:00-5:00 Reception -- (Cash Bar) Cleveland EO Sponsors